Frequent Asked Questions - Garmin GPS

Welcome the Spot It Out FAQs for Garmin GPS devices. Please review these topics. If you are unable to resolve your question or problem after checking these topics you can contact a Support Representative by email at cs@spotitout.com.

Topics

How to use:

• Insert the card but nothing happens
• Travel Guide not Found
• Search for POIs Returns Locations in Albany

How to Download / Install:

• Install the Data on the Device Message
• How do I download a Product?
• How do I checkout?
• The Download Stalls and won't finish
• How to Download & Install Voices (only on certain products)

How to Manage Products:

• Can I put my Spot It Out product onto an SD Card?
• Can I remove my Spot It Our product from my device and reinstall it later?

How to set-up alerts:

• How do I turn on or off alerts?
• Can I turn on selective Alerts for certain Points of Interest (POIs)?

How to Gift a Purchase:

• How do I purchase a product as a gift?

Insert the card but nothing happens.

If nothing happens after the card/card adapter is inserted, do the following:

1. Remove the card/card Adapter from the card slot (power off the device and press on the card until it clicks- then pull out).
2. If using the SD adapter, remove the microSD card from the adapter and reinsert it into the adapter. If you are using only the microSD card skip to #3 below.
3. Re-insert the microSD card or card adapter into the device. When inserted correctly you will hear a click as the card/adapter locks into place

After performing the above steps does not resolve the problem, the device may need to reset. Refer to your device User's Guide for instructions on resetting your device.

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Install the Data on the Device Message.

Everytime the card is inserted, a message displays asking if the data should be installed on the device.

To avoid performance issues on Garmin devices, DO NOT install the data on the device. When the message displays, always select "No". (Note: This message does not display on a the Garmin Nuvi series 1xxx.

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Travel Guide Not Found (nuvi Series 3xx or 8xx)

The microSD card or the microSD card and adapter must be inserted into the device to access locations.

If the card is not inserted, the following message displays:

If location icons do not display, do the following:

On a Garmin nvi Series 1xxx

With the map display:

1. Tap and start zooming in on the map. The Zoom and Zoom Out buttons are located on the upper right side of the displayed map. Note: Wait about 1 second between each zoom operation.
2. Continue zooming in until the icons display.

On a All Other Compatible Garmin Devices

Data from this or another title may have been inadvertently saved on the device. In some cases, multiple titles running on one device can cause icons to disappear. This will not impact any other feature.

1. Determine whether the data has inadvertently been saved on the device. Do the following:
   • On a nvi Series 2xx, 7xx, or 1xxx
     Tap Where To? > > Extras.
   • On a nvi Series 3xx, 8xx; StreetPilot Series c5xx, 7200 or 7500
     Tap Travel Kit > Travel Guide.
   If more than one title displays on the page, the file must be removed from the device.
2. Remove the file from the device. Do the following:
   • On a PC
     a. Connect the device to your computer using a USB cable.
     b. Navigate to the data file on the device and delete it.
     c. Disconnect the device from the PC.
   • On a Mac
     a. Connect the device to your computer using a USB cable.
     b. In the Finder, navigate to the data file on the device and delete it.
     c. Empty the Trash Can.
     d. Disconnect the device from the Mac.
3. Repeat Step 1 above and confirm that only 1 title displays.

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Search for POIs Returns Locations in Albany

In certain products when searching for a POI in a particular location, you first select a metropolitan area (such as Chicago or Los Angeles). You next select a POI type (such as Entertainment or Lodgings).

However, if you select All Categories for a metropolitan area and select a specific type of POI (<POI type>), the returned list includes all POIs of the selected type in all metropolitan areas.

When this happens, the returned list begins with the first POI of the selected type in the first metropolitan area (usually Albany or Atlanta). Note: If the same location is listed more than once, the location appears in multiple categories.

To return a shorter, more concise list, always supply the metropolitan area and POI type if possible.

Use the following procedures for other ways to find a location.

You can find a fun places and things to do:

• In a City.
• Near Your Current Location.
• Near Your Destination.

You can also:

• Find all title locations in a City.
• Find a Specific type of title location in all Cities.

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Can I use my Spot It Out Product from a SD Card?

Yes, you can move your Spot It Out product from your device to an SD Card.

However, you'll need to be familiar with moving files to and from folders/directories with your computer. We do not recommend you attempting this unless you've moved files between various folders on your computer.

STEP1:

Place the SD card in your computer or attach it with a card reader/writer. Open the SD Card in a file explorer so you can add files to it.

STEP 2:

Find, copy and paste product files from your Garmin device to your SD Card.

Garmin Nuvi 1** and older (Windows)

1. Open your file manager by double-clicking on "Computer"
2. Double-click on "Garmin nuvi"
3. Double-click on "Garmin"
4. Double-click on "POI"

Every product has 3 files associated with it. These files have a *.gma, *.gpi and *.unl extension names, where "*" is the name of the product. For example for the "Route 66" product you will find "Route_66_Locked.gma", "Route_66_Locked.gpi" and "Route_66_Locked.unl" files.

Highlight the three files associated with the product you wish to move to the SD Card and copy/paste them into the SD Card folder. Verify that the files have been copied onto the SD card.

Garmin Nuvi 2** and new (Windows)

1. You need prepare your SD Card by opening your SD Card in your File Manager.
2. Create a new folder called "Garmin" and open that Folder.
3. Within the "Garmin" folder create a new folder and name it "POI".
4. Now, open your file manager by double-clicking on "Computer" and then Double-click on "Garmin nuvi".
5. Double-click on "Garmin" and then double-click on "POI"

Every product has 3 files associated with it. These files have a *.gma, *.gpi and *.unl extension names, where "*" is the name of the product. For example for the "Route 66" product you will find "Route_66_Locked.gma", "Route_66_Locked.gpi" and "Route_66_Locked.unl" files.

Highlight the three files associated with the product you wish to move to the SD Card and copy/paste them into the "POI" sub-folder you just created. Verify that the files have been copied onto the SD card.

STEP 3:

You can now delete the files from the POI folder on your Garmin device. You can now use your Spot It Out product when you have placed the SD Card with the files into your Garmin device.

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How do I remove my Spot It Out Product(s) from my device and reinstall them later?

Yes, you can remove your Spot It Out product from your Garmin Device and it can be reinstalled later.

However, you'll need to be familiar with moving files to and from folders/directories with your computer. We do not recommend you attempting this unless you've moved files between various folders on your computer and are comfortable doing so.

1. Open your file manager by double-clicking on "Computer".
2. Double-click on "Garmin nuvi"
3. Double-click on "Garmin"
4. Double-click on "POI"

Every product has 3 files associated with it. These files have a *.gma, *.gpi and *.unl extension names, where "*" is the name of the product. For example for the "Route 66" product you will find "Route_66_Locked.gma", "Route_66_Locked.gpi" and "Route_66_Locked.unl" files.

Highlight the three files associated with the product you wish to remove and type "Delete". You may be asked to confirm your action, click "Yes".

You have successfully removed the Spot It Out product from your Garmin device.

You can reinstall at a future time by referring to the hyperlink in the email purchase confirmation you received at the time of purchase. In the purchase confirmation you'll find:

If you ordered downloadable product, you can redownload it at a later date from:
http://www.spotitout.com/login.asp?username="your email address"&password=***********&TargePage=MyDownloads

You can follow the link in the email and view "MY DOWNLOADS" in your browser. Find the product you wish to reinstall, attached your Garmin device to your computer and follow the prompts.

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My Download Stalls and Won't Finish

If your download stalls and won't complete it is likely caused by the lack free memory in your Garmin device.

In Windows you can check for the amount of free memory of your Garmin device by double clicking on "Computer" and then right clicking on "Garmin Nuvi". Then select "Properties" and you'll be shown how much memory is "Free Space". If you see little or no free space your product will not download. You will need as much as 130MB of free space on your Garmin device for the largest title from Spot It Out. Most titles require far less space.

If your device does not have enough free memory you can:

A) Remove unused foreign language voice files from your device. Removing unused foreign language voice files can be done manually or you can download the SpotItOut-Garmin-VoiceMover. The SpotItOut-Garmin-VoiceMover is a small utility that will move unused voice files from your Garmin device and save them into a Folder on your computer. To get the SpotItOut-Garmin-VoiceMover simply click on this link SpotItOut-Garmin-VoiceMover.

Click "SAVE" in the window prompt and follow the prompts. "Garminmovefiles.exe" will appear on your computer. Once you've downloaded "garminmovefiles.exe" double click on it and it will launch a utility that will create a new folder, Spot It Out - Garmin - Backup and then move unused foreign language voice files from your device into the new folder.

If you decide to MANUALLY remove unsed files from your device then, you'll need to be familiar with moving files to and from folders/directories with your computer. We do not recommend you attempting this unless you've moved files between various folders on your computer and are comfortable doing so.

1. Open your file manager by double-clicking on "Computer".
2. Double-click on "Garmin nuvi"
3. Double-click on "Garmin"
4. Double-click on "Voice"

You'll see a list of files that are used for the GPS Voices. You will notice that Voice files come in pairs with the file name extension of *.sum and *.vpm. Create a Folder on your computer hard drive to save the Voice files you remove from your device. Now you can copy the Voice files you don't frequently use and copy them into the new Folder you created on your computer's hard drive. Once you've completed copying the files you don't want to your computer you can delete them from your Garmine device by highlighting the files and clicking "Delete". Now, go back to your "Computer" and check the amount of Free Space (memory) you have available.

B) Move previously installed Spot It Out products to an SD card to make more room. If you wish to move previously installed Spot It Out products to a SD card follow these instructions - click HERE - and follow instructions.

You can then install your Spot It Out product by using the hyperlink that is in the Email Confirmation you received.

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Download and Installation of Navigation Voices

Some GPS Travel Guide products are bundle with a navigation voice. The download and installation is a two step process. First the GPS Travel Guide is downloaded and installed. During the download installation process you will see the "Progress Bar" go to "100%" two times, first for the GPS Travel Guide and second for the associated navigation voice.

Once your voices are on your device you can choose it from your list of "LANGUAGES".

From the Main Menu tap on "TOOLS'

Next tap "SETTINGS"

Then tap "LANGUAGE"

On the next screen you will see the navigation voice you are currently using in the box labeled "Voice Language". Tap on the "Voice Language" box.

Now you'll see a screen with a list of languages, tap until you see the Voice (Language) you want to use. Select the Voice by tapping the button next to the listing.

Tap "OK" and you'll go back to Language screen where you'll now see the language (voice) you selected in the "Voice Language" box. Now you can tap the "Back" button and return to the Main Menu.

You are now already to enjoy our custom navigation voice!

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